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cultural nuances and communication

Having worked in Europe for seven years I thought that i understood how to deal with different cultures. in the online/games industry people are pretty relaxed too, so you don’t expect scorchers to come across your desk. I received this one yesterday from a German company. Hello Brendan, It has come to our knowledge that […]

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wii is me- a customer service opportunity

(first off apologies for the awful pun) Ninetendo missed a great opportunity with me. My wii broke within 1 year of purchasing it. I sent it back, and the unfortunately the fan wasn’t covered by the warranty, but they could replace it for a third of the price of a new one. we hadn’t been […]

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Zappo’s

I am a fan of zappo’sNot of their shoes (they don’t ship to Europe), but of the way they sell their product and run their company. I was looking around for some shoes online (I have a sneaker fixation) and got to the zappo’s site, what I found was; numerous photos from different angles, clear […]